Dog and CableHello Terry: We spoke several weeks ago when I poured out my lament to you about my dog chewing through my Audience Au24 speaker cable. You were kind enough to offer to fix the problem (tho this is certainly well beyond Audience's lifetime guarantee). I received the upgraded Au24e cables a couple of weeks ago and installed them (well above floor level this time!) between my Music Reference amp and Merlin VSMs. While I was quite happy with the regular Au24 before, I do think the upgrade provides a more cohesive musical sound. Whether is has greater bass and treble extension I don't know for sure. It often sounds like it but it's hard to say (at least with the certainty of many 'golden-eared' reviewers). Whatever the case, I am extremely pleased with Audience for its sterling customer service, far beyond the call of duty, and with its equally sterling cables. Count me as a very satisfied customer. Thanks again.

Paul Anderson -- June 09
Customer Service Hello Dan, Just received the re-terminated powerChord e with great excitement, so neatly packaged, and looks brand new. Total class act, you guys. This chord completes my system with all Audience cables and conditioner. The clarity and spaciousness of this system is now mind boggling, even just listening to 10-25 year old early digital and ADD classical recordings. Recently I listened to a rather new recording of the Mahler 4th by Ben Zander on Telarc. It was completely unbelievable, another major step up -- total clarity, balance, everything in complete 3D, the Thiels became smooth at the top on the violins, and so much surround that was nearly embarrasing; even without Auric Illuminator. I shed some tears because it sounded so close to a live concert. I do think this is in large part due to your interconnects and the aR6. Wow -- glad I decided to get your stuff. Having sound this good at home has spurred me on to attend concerts in NYC, and to upgrade my seat locations. Better cables -- better seats.

Jim Wojno -- June 09
Customer Service John/Terry, I want to thank you very much again for an outstanding experience. It's great to see a company, especially a USA company, provide such a high level of quality service. I love the aR12 especially with the new chassis and whatever you have done to upgrade the power chord it's working. The sound appears to be much more live now.

Neil -- May 09
aR6-THi John. Quick note to say that after my listening session last night, I have decided that the aR6-T may be at the very top of my best audio purchases ever. Velvet smooth with great detail, an astonishing result from a jaded audiophile. You deserve big time kudos on this one!

Tim Wilson -- January 09

Au24eDear John, Just to let you know that my listening time and pleasure increased dramatically since I installed the Audience Au24e interconnects and speaker cables. For once the cables are fulfilling their promise and doing nothing......except letting the music flow. All else is superfluous. Thanks for a lovely product. Regards,

Mario Cassar -- December 08

Adept Response

John, Your conditioner is the most natural of all that I tried. Believe me I tried a lot, Chang, Hydra, PS Audio, Monster, API. Keep up with the good work.


Albert Leung -- December 08

aR6Hi Dan, Just wanted to drop you a note to let you know where we are with the power conditioner.  I think that saying we're amazed by it is almost putting it mildly.  We had some real time to play with it over the weekend with a dedicated play list of both lo and hi-fi recordings, using our Mac as a source, a Bel Canto DAC, and our K+H 3 way monitors.  We were knocked out by the clarity that's been revealed, most especially in those mid-high frequencies that can become lost or hidden.  I was traveling earlier in the week so my husband used it quite a bit with his collection of headphones, and said it made the most significant difference to the system since the addition of our Bel Canto piece.  And he's not easy to impress!  Many thanks!

Dawn Birr, Product Manager, Sennheiser Professional Products, HHB USA -- October 08

Customer Service

Hi John & Terry, I’m the guy whose puppy CoCo chewed through one of my bi-wire au24’s.  I just wanted to say a big thank you for your outstanding customer service in replacing both cables at no charge.  You have a well deserved reputation for the quality of all your products, but the fact that you go above and beyond to keep your customers happy even when it was not your problem is so refreshing. Thanks again, P.S. mug shot of the perpetrator is attached – keep a look out!! CoCo

Garry Heaney -- August 08

Au24John, originally I had been thinking of just stopping with the Conductor i/c, but decided to invest in the Au24 as I was looking at component upgrades in the near future. They are, thus far, the most expensive cables I have ever bought in my hi-fi adventures. I had not heard of your cables before, but was attracted to them after reading several reviews; most importantly, those reviews that highlighted qualities relating to micro-dynamics, timbre and time-phrase coherence. I am starting to realize just how important these specific qualities are. Needless to say, and as I'm sure you've heard often enough before, I was floored. It sounded as if I just got myself a new system. The many reviews were right - these cables just got out of the way. I find myself listening not in an audiophile way, but just as a music lover, getting lost in the performance and recordings. Not only do they sound right, they feel right. That's the best way I can put it. The Au24s, for me, helped me re-discover the promise and delights of this hobby - musicality. Thanks for a great product.

Hakim in Singapore -- July 08
aR12-TJohn, I am very happy with the new Adept Response aR12 w/Teflon caps. It presents the music from a much quieter background (as compared with the original aR12). Amazing!!


Randall Fulton -- July 08
Customer ServiceJohn, I got in touch with Terry today and I really appreciate your service values. It’s good to deal with companies and people who put the customer first.


Michael D (Australia) -- June 08
Customer ServiceDear John, Well, what can I say! This is as good a service as it gets. Your great cable is only bettered by your greater service!! Regards,


Vaqar Ahmed -- June 08

Audience CablesHi John,  I have purchased the PowerChord recently to be used on my integrated amplifier. The very first thing I noticed is the noise floor was lowered tremendously. The sound was cleaner and natural with improved imaging. My mom and dad can also hear the improvement even though they are not into hifi. The cord did not enhance any frequency range unlike other cords that I owned. My system is now wired with all Audience cables which consists of the Au24 IC, Maestro loudspeaker cables and PowerChord. I have numerous cables and none is as good as the Audience. You just hooked them up and enjoy the music. I would strongly recommend the Audience cables wholeheartedly as I have experienced it myself and amazed by it. How do I come to know about your cables? Well, I was actually looking for a pair of speaker cables to match my new speaker, so I put up a post in the forum and someone recommended Audience and the rest was history....If funds allow, I will change my speaker cables to Au24....Cheers,

Richard Wang -- May 08

Customer ServiceGentlemen, You have gone far beyond the phrase “good customer service”.
I’m the guy with the cat that likes to eat AU24 cables. I received the package from you on Tuesday. I still can’t believe you sent me replacement cables! This is one of the most gracious acts of customer service I have ever experienced. Thank You! I’m a customer for life (already own 5 pairs of au24, au24 speaker cables, and a couple of Conductor cables). I use your products due to two very good (audio) people- Bobby Palkovic @ Merlin speakers and John Guidi @ Evolution Audio. Again, thank you! Sincerely,

James Van der Zee -- May 08
Ar1p

The aR1p is an awesome device. I took it home and tried it on a few different devices and found the best use for it on a daily basis is on my stereo amplifier. I often check mixes on my home stereo B&W speakers and have found by running my amp through the conditioner it makes a noticeable difference on the high end of the speakers. I have always loved the sound of the Nautilus tweeter and the aR1p seems to clean the amp so that any high frequency jitter is removed and the sound is very smooth and clear.  When I have the opportunity to record at my home studio I will often plug my mic preamp into the aR1p there is always a clarity difference when I use it. I have noticed a huge difference when recording vocals using the aR1p. The human voice is one of the most difficult instruments to record and with the aR1p I get an extra 10-20% gain in sound quality. Thanks again for the use. Hope to see you soon.

Dominic Robelotto
Senior Audio Engineer and Associate Producer
AIX Records

Au24digitalHello John, Last night for the first time I tried out your digital interconnect in my high end system, with quite remarkable results. The transformation in 'reality' was so astonishing that I felt the need to write you briefly to express my pleasure at this discovery and to offer all due fully deserved praise to you and your team for producing such a fine component. Maybe this is a one-off success, who knows but I am mighty tempted to try some more of your cables in the hope that they also have been devised by Merlin himself. The downside is that your brand is little known over this side of the Pond and cables not easy to come by to try. I am grateful to Joshua of Ears Nova of NYC for setting me on this path... Kind regards,

John Luke
UK -- Feb 08

Au24 e A few comments about the new "E" version of the Au24 interconnect after an initial listen. The basic character of the cable is retained. Tonally very neutral. Timbrally accurate. Just gets out of the way. Where I hear the big difference is in what I'll refer to as speed or timing. To me the cable sounds very fast-perhaps warp speed. By this I mean leading edge transients on instruments like cymbals, acoustic guitar and piano are portrayed with speed and clarity adding a sense of realism. On acoustic bass the leading edge of notes seem crisper and tightly controlled. The initial slap heard before the thud of a kick drum is more apparent. Sibilants are not exaggerated but seem clearer and more natural. Sounds seem to emanate with clarity from a more focused space within the soundstage. Harmonics are portrayed without excessive bloom which will probably make for a good match with tube based systems such as mine. I suppose this all hinges on getting leading edge transient information timed properly so that the ear/brain mechanism can interpret it as more lifelike. Overall, very impressive.

Robert Townsend -- Jan 08
Au24

Dear John, I made a plunge of getting the Au24 interconnect (XLR) a couple of weeks ago and guess what? The sound was amazing. The bass was cleaner, deeper and more accurate. The treble was sweet, natural and neutral. The background noise was lowered tremendously. The music was more involving and intimate. I can hear more detail that was not heard before. My system has improved greatly with the purchased of the Maestro loudspeaker cables 3 months ago and with the Au24 IC in place, it has transformed my system into a winning formula! It have to be heard to believe. Exceptional.
Cheers,

Richard -- Dec 07
aR6 Dear Mr. McDonald, I have just received my new Adept Response aR6 yesterday and I can tell you that, though I understand the unit needs at least 100 hours of brake-in in order for the listener to experience the full potential of the conditioner, I can already hear a distinct difference in my music system. In one word,the overall sound of my system is more engaging and there is a glow around the performance that I did not experience before. I congratulate you on a superb piece of equipment, which is going to enhance dramatically my entire music system and increase my listening enjoyment. I am simply excited about the whole experience! Cheers,

John Gerdes -- Dec 07
AR6 Dan, The aR6 continues to flabbergast me everyday.  I had no idea a power conditioner could elevate my entire system by this order of magnitude.  It is special for sure.


Doug "Buck" Rogers -- Dec 07
AR6I am so happy I waited to purchase your recommended power conditioner. Going on 2 years, I have remarked how strongly I feel about my systems merit. That is, until I started up the aR6. It is remarkable how much deeper into the music my system takes me now! A veil has been lifted from even deeper space. Let me use my college education to elaborate…..WOW! Your recommended Adept Response power conditioner has raised the bar! Thank you, John.

Michael Shulman –- Sept 07

MaestroI have purchased the Maestro loudspeaker cables and noticed a dramatic change to the sound. The detail was good. The bass is firmer without boom and the midrange is much sweeter. The cable is neutral and natural. It does not emphasize on any frequency range. I am able to sit back and enjoy the music. I am able to listen to all the tracks in the CD and play those CDs which I did not listen to for years! This cable gave a right dose of sound to the music, either bright or dull. It just sounds RIGHT! I have also brought 2 friends and they endorsed my findings. The Maestro loudspeaker cables matched my system very well and will consider changing my interconnect to Audience in the near future. Fabulous!

Richard -- Sept 07
"I am blown away by the little Audience power conditioner I bought yesterday. For $500, it's the best bang for the buck I can imagine. Not just a little better if you listen closely, more like a major component upgrade. More detailed & delicate highs, deeper & tighter bass, less background noise and overall a more relaxed flow of music. I've bought a few things from you over the years, but this one deserves a standing ovation. You will be selling a ton of these!"

Mike -- June 07
"I received the aR1p power conditioner on Friday and in a word...Wow! I can't believe such a little device has such a huge effect on the sound of the Outlaw 7500 power amp. It is simply amazing. The cymbals and percussion instruments are so clear it's astounding! It's almost like the amp has been modified. Thanks for putting me onto this, Phil! You've earned a customer for life!"

Jack Caynon -- Mar 07
"From Magnum Dynalab to Cary Audio Design, from Acoustic Zen to VAC, I have had the pleasure of dealing with some very fine companies, some very fine individuals. None have provided the service nor can compare to what I've just witnessed. My cables which were just mailed to Audience last Friday, which have crossed the continent twice, are today back in my system. I don't know that I deserved new cables, but these seem to be, and I thank you. In any event, for two-three years I have used AZ Silver Reference between my Cary Preamp and VAC amps, wish I would have changed them out for yours long ago. A very nice sound indeed. Thanks for being so kind, so quick and thanks for a very fine cable."

George -- May 06
"I added a 1/2 meter Au 24 IC between my preamp and cd player....MY GOD, JOHN! IT'S LIKE THE CABLE ISN'T EVEN THERE. Granted, the Au24 is the most expensive cable I've had in my system, but I've had pretty darn good cables in the past. The difference with the Au24s is almost sublime. I've even tried them on my daughter's system, as well as my neighbor's, and the results are the same. They just remove layers of grain and hash that you didn't even realize were there. I don't think I've ever been so excited by an addition to my system. John, you've made a believer out of me. When I can afford it, my whole system will be hooked up with Au24." 

Sam Kress -- Mar 06
"I got the cables today. It's packed so well. Thanks a lot. I guess you might be tired of reading all the feedback/comments. But I have to tell you Audience cables are really nice. I mixed and matched with other good cables I got, and I found out the best result was to use all Audience together. Probably that's so called synergy. I listen mainly to Fusion/Jazz and Rock stuff. I particularly like the bass, and cymbals with AU24/powerChord, not to mention all other good things many people have said. Now I enjoy my system and music much better than before."

Che-Wei Hsu -- Jan 05
"I just wanted to let you know how great the AU24 is. I have been a long time user of Illuminator, and it's a great product, so I assumed the AU24 would be as well. I assumed wrong. It is not a great product. It is a revolutionary product! I have been through many, many cables over the years, and I have even spent time with men who I respect in the cable industry, and absorbed knowledge from them. But I have to say this is something like I have never experienced. This AU24 does not sound like a cable. In fact, it is the only cable I have ever heard that doesn't sound like a cable at all. You can put another cable in its place, and regardless of price, it sounds like you just added a cable to your system. Replace cable X with AU24, and voila! You just removed a cable from your system. I find it hypnotic almost. AU24 has taken over my system, and is throwing out subliminal messages to me instructing me to buy more, and get my entire system up to AU24 wire. It is almost like changing an amp. It makes that huge an impact on a system."

Brandon Riley -- May 03
"Many thanks for the information you provided, and for the link to that bi-wiring article. It certainly validates what I’ve been hearing when switching from bi-wired to single-wired runs. I am excited to report that, even after only 8 hours of playing, I can hear what Bob Neill, Brian Damkroger and those Asylum inmates are talking about. Compared to the respected cables I had on hand, the Au 24 lets through a new dimension of "live-ness" which enabled me to “connect” at a deeper level with the intention, effort and energy of the musicians performing. On occasion, I felt myself truly startled by a sense of the actual “presence” of instruments, in particular the grand piano, especially on good DSD recordings. I have not heard a piano reproduced so realistically before, and nor felt jolted in this way by new cables before. Compared to my burned-in cables, there was a “cold flatness” about the Au 24s when I first inserted them (they were fresh out of the box from the courier) which faded the more I played music through them. I think I heard what some listeners noted as a lack of “body” and detail compared to my thick heavy cables. However, what I hear is less of an undifferentiated mass of sound, while instruments and voices are freshly presented in their unique character and within their own space, stripped of sonic “muck.” Less homogenous noise, more of the instruments and voices. Less chaotic, isolated details and more coherent realism. Who REALLY needs more body anyway? In an uncanny way, the Au 24 entirely complements the way I’ve been aspiring to develop a neutral and uncolored hi-fi system."

Kelly -- Mar 03
"I bought AU24 at Korean dealer. Previously I use NBS moniter 4 and monirter 0 and Live cable and Monster M1, etc. I think AU24 is number 1. Bass is so clear . Contrabass sound is real and depth is nice. I am sorry my English writing ability is not good. But your cable is number 1."

Junho Shin -- Feb 03
"Several months ago, I took possession of a McCormack DNA-2 Revision. As I've stated before, the Au24's showed me how much grain and hash were in my older speaker cables. But the bass is now absolutely phenomenal. I've never heard such a dynamic, robust, full, tight, and simply viscerally impacting bass before anywhere. And I have to say that some of my 20 year old cd's now almost sound like reference levels recordings. Richer, fuller, and more 3-dementional. I think it's a synergy I'm getting between the Au24's, the DNA-2 Rev. A, and the Aerial 10t's. Nevertheless, a fabulous cable. And I took your advise by purchasing the Conductor ic's for my subwoofer. You are correct in that the lack of time-smear with the Conductor ic's now brings back the continuity of the lower region between my full range Aerial Acoustic model 10T speakers and my subwoofer. To hear a 22Hz to 25Hz tone without the time-smear factor is an experience."

John -- Feb 03
"I received the speaker cables Monday afternoon. Installed and started listening at 6pm. Thanks for taking the "HIFI" out of my living room and putting me into the club. This new cable is such an improvement! I can hear so much more music that it seems that the beat has slowed down. Also, I am now certain the anticipated subwoofer purchase will not be necessary. Thanks again."

Steve Rigg -- Jan 03
"Okay, you win. After about 40 hours of playing the AU24 cables, they blow away the “C” cables best model. I have listened to Roger Waters Live and several dozen other CD’s I am very familiar with. Yours have a definite edge in dynamics in all frequency ranges."

Lou -- Aug 02
"The Audience cord on my transport has been doing some good things! What I like about it is the way it enhances the bass! My system already had the right amount of bass and tightness and rated at 20hz to 20khz! What the Audience has done is to make it more tuneful, articulate while giving it more punch but never sounding bloated or muddy! In fact, the bass is fast and controlled! I was even surprised with it's upper frequency performance! Not bright, not too forward or too laid back, just nice and smooth and sweet! I did compare the Audience to the PS Audio Mini Lab! The Mini Lab has been said to enhance the bass and mid-bass area which is true! Here the Audience equals or betters the Mini Lab! It also does what the Mini Lab does but again, tighter, controlled and tuneful! The Audience makes the Mini Lab sound a bit slow, bloated, thick and muddy! Up till now, I'm still hearing the Audience improve as it plays and wonder whether the 100hrs is sufficient! From the looks of things, I believe the Audience probably needs maybe something like 200hrs and that too, only maybe! I have already accumulated more 100hrs and it is still improving!"

Ramesh -- May 02